The older meaning
Famous brand UGC campaigns
In its older sense, user-generated content means customers making content for a brand: photos, contest entries, even Super Bowl ads. These seven campaigns are still the examples people cite. Every number on the cards comes from the brand or the publication named next to it.
2015 onward
Apple: Shot on iPhone
Starting in March 2015, Apple put photos and videos taken by iPhone 6 users on billboards, in print and in TV ads under the line Shot on iPhone. For the 2019 Shot on iPhone Challenge, people posted photos on Instagram or Twitter with #ShotOniPhone, and a panel of judges picked 10 winners for billboards, Apple stores and Apple's own channels.
The 2015 Shot on iPhone 6 campaign, which Apple called World Gallery, won the Outdoor Lions Grand Prix at Cannes Lions (MacRumors, June 23, 2015). The 10 winning photos of the 2019 challenge came from countries including Singapore, Germany, Belarus, Israel and the US and ran on billboards in select cities (Apple Newsroom, February 26, 2019).
Lesson: Pay for the rights you use: Apple's 2019 rules took a one-year license to entries and paid the 10 winners a licensing fee.
Apple Newsroom (January 22, 2019)2015 onward
GoPro: GoPro Awards and the Million Dollar Challenge
GoPro pays customers for footage it can use: the GoPro Awards launched in 2015 with $500 for photos, $1,000 for raw clips and $5,000 for edits, up to $5 million a year. Its Million Dollar Challenge splits $1 million among the customers whose clips make the highlight reel for a new camera.
The 2023 challenge drew a record 42,446 clip submissions, up 66% year over year; 55 creators from 21 countries received $18,181.81 each, and GoPro said it had awarded $5 million over five years of the challenge (GoPro, April 26, 2023).
Lesson: A prize pool split among everyone whose clip gets used turns customers into a steady supply of footage you are allowed to run.
GoPro press release (April 26, 2023)2014
Starbucks: White Cup Contest
Starbucks invited customers to decorate its plain white cup and post a photo of it with #WhiteCupContest. The winning design became a limited-edition reusable tumbler sold on StarbucksStore.com.
Starbucks picked the winner from more than 4,000 entries (Fast Casual, September 8, 2014).
Lesson: When the blank canvas is your own product, every entry is also a photo of that product.
Fast Casual (September 8, 2014)2011-12 (Australia), 2014 (US)
Coca-Cola: Share a Coke
Coca-Cola replaced its logo with the 150 most popular first names in Australia, then with 250 names on 20-ounce bottles in the US. The US launch asked people to share photos with #ShareaCoke for a chance to be featured on Coca-Cola billboards and in the ShareaCoke.com gallery.
Coke sold more than 250 million named bottles and cans that first Australian summer, in a country of just under 23 million people, and the campaign has run in more than 70 countries (The Coca-Cola Company, September 25, 2014).
Lesson: Put the customer on the packaging, and the photo they post becomes your ad.
The Coca-Cola Company (September 25, 2014)2006-2016
Doritos: Crash the Super Bowl
For ten contests, Doritos asked fans to make their own 30-second Doritos ads. Judges picked finalists, fans voted, and winning homemade ads aired during the Super Bowl, with a $1 million grand prize in the later years.
The contest received more than 36,000 consumer submissions and paid out more than $7 million in prize money; the final year alone drew nearly 4,500 ads from 28 countries (PepsiCo, December 1, 2015).
Lesson: Customer-made video can carry even your biggest media buy when the brief is clear, the prize is real and the audience votes.
PepsiCo press release (December 1, 2015)2014 onward
Aerie: #AerieREAL
Aerie stopped retouching its models in 2014 and invited customers to share their own unretouched photos with #AerieREAL. In 2018 it donated $1 to the National Eating Disorders Association for every unretouched swim photo shared with the hashtag, up to $25,000.
Aerie's comparable sales rose 23% in the fourth quarter of fiscal 2018, after a 34% rise a year earlier, its 17th straight quarter of double-digit growth (American Eagle Outfitters, March 6, 2019).
Lesson: A clear brand promise gives customers a reason to post, and their photos then prove the promise.
American Eagle Outfitters press release (February 15, 2018)2014 onward
Calvin Klein: #MyCalvins
Calvin Klein launched its "show yours. #mycalvins" campaign with more than 100 influencers posting photos in their Calvin Klein underwear, then invited everyone else to do the same. A hub at mycalvins.calvinklein.com collected the tagged fan photos and let visitors shop the styles in them.
The #mycalvins hashtag had been used 362,000 times on Instagram (CNN, April 11, 2016).
Lesson: Seed the behavior with a few known faces, then make the fan posts shoppable.
PVH press release (February 19, 2014)